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Privacy Notice

Rev. 06/2012

FACTS

What does CITIZENS BANK do with your personal information?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social Security number
  • Credit history
  • Account balances
  • Overdraft history
  • Payment history
  • Checking account infomration

When you are no longer our customer, we continue to share your information as described in this notice.

How?

All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Citizens Bank chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information

Does Citizens Bank share?

Can you limit this sharing?

For our everyday business purposes- such as to process your transaction, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus Yes No
For our marketing purposes- to offer our products and services to you No We don't share
For joint marketing with other financial companies No We don't share
For our affiliates' everyday business purposes- information about your transactions and experiences No We don't share
For our affiliates' everyday business purposes- information about your creditworthiness No We don't share
For nonaffiliates to market to you No We don't share

Questions?

Call (660) 267-3211


What we do

How does Citizens Bank protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
We also maintain other physical, electronic and procedural safeguards to protect this information and we limit access to information to those employees for whom access is appropriate.

How does Citizens Bank collect my personal information? We collect your personal information, for example, when you
  • Open an account
  • Pay us by check
  • Make deposits or withdrawals from your account
  • Show your driver's license
  • Give us your contact information
Why can't I limit all sharing? Federal law gives you the right to limit only
  • sharing of affiliates' everyday business purposes- information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and non-financial companies.

  • Citizens Bank has no affiliates
Nonaffiliates

Citizens Bank does not share with nonaffiliates so they can market to you.

  • Citizens Bank does not share with nonaffiliates so they can market you.
Joint Marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Citizens Bank doesn’t joint market.